Deliveries & Returns
DELIVERY
All items ordered are manufactured at the workshop in Bulawayo, Zimbabwe. The manufactory needs fifteen working days to make your order, and then ship.
All items are regularly consolidated for export to Johannesburg, South Africa, from where we distribute.
Please feel free to communicate with us at boots@shashe.co.za with any enquiries about your order if you are concerned, but please bear in mind that your order is being made specifically for you and, together with the process of exporting to South Africa and then distributing, this takes time.
RETURNS
We will make every effort to ensure that you receive exactly what you ordered and, if footwear, that it fits. To this end we strongly recommend that you follow the fitting guidance on the website most carefully, provide as much information as possible, and help us with your best judgement. However if you are not satisfied with your purchase we will happily refund or exchange a product provided it is in a fully re-saleable condition.
Courteney regrets that it is unable to offer a refund on footwear that has been made on a sole that is not workshop standard.
In the event of your wishing to return an item please email boots@shashe.co.za for return instructions. Your return should be made within 28 days of date of invoice. If the item is returned and is not in a fully re-saleable condition Shashe reserves the right to refuse a refund, or to deduct up to 20% from the original selling price from the refund amount.
This does not affect your rights – we will refund your original delivery charge if the product has a manufacturing defect, but not when it does not fit, or is not wanted.
All sale or discounted products are final sale.
CANCELLATIONS
Should you wish to cancel an order placed online with Shashe please email boots@shashe.co.za. However, once orders have left the factory, and are at the mercy of international transport systems, Shashe is not obliged to refund as a result of delays.